Matching your customer’s expectations – even when it comes to the subconscious expectations of how wide an input field should be – is crucial if you want a user-friendly site.

Co-creation is not just the next new thing in marketing. It is an alternative way of seeing and being in the world.

“User Experience”, often abbreviated “UX”, is the quality of experience a person has when interacting with a specific design.

Wireframes are representations of a design made before final specifications exist, which is problematic because in comparison to sketches they are higher fidelity representations of design.

Great videos to help you with Google Analytics

This article is about the ingredients we can draw on when creating audience models and some alternative ways of communicating the results of an audience analysis.

I have a passion for design patterns. I like to understand the reasons why certain patterns work and dislike using conventions without knowing why they have become successful.

While this is an old debate and it is clear that we won’t get very far with it, I want to make some statements regarding the things a web designer should consider in order to improve present skills.

After a bit of digging I’ve been able to uncover some more about Geoff Mulgan’s critique of social design.

Though Apple’s iPhone has a small share of the mobile phone market, it maintains a shocking large share of usage and profits. Here’s a few examples:

Apple’s product design is legendary in the industry for innovation, inspiration and imagination, but it’s often the more glamorous products such as the MacBooks, iPhones and iPods that get all the attention.

In this article, we’ll talk about the challenges of writing concise and familiar copy for web application user interfaces.

The person creating the IA must genuinely care about understanding the people who will use the site, and be willing to represent their needs (and go into bat for them when the pressure is on).

Browse around some content sites on the web—magazines, blogs, news sites—and you’ll quickly notice a lot of bad design…

What is customer experience? That’s a question many people are still trying to answer. It’s easy to get confused and overwhelmed by the various definitions floating around the web…

I got together with some of my peers to discuss the characteristics of a PM. We’re a technical bunch, so it took us just 30 seconds to reach a conclusion…

In their Modern Mobile Design Language: from Transportation to Pixels – Metro for Windows Phone 7 presentation at Design for Mobile in Chicago IL, Albert Shum and Paula Guntaur discussed the principles behind the Windows Phone 7 design.

Whether or not you realize it, user interface (and by extension user experience) is as much about the branding of the business as it is about the logo, product, or day-to day business.

In his Symbian^3 UI & UX Story presentation at Design for Mobile in Chicago IL Scott Weiss provided an overview of the Symbian^3 smartphone operating system and its theming capabilities. Here’s my notes from his talk:

In her Facilitating Usability Tests online webinar September 23, 2010, Christine Perfetti discussed her process for moderating usability tests and provided tips and best practices for facilitating a study.

The way you organize content on your site does a number of things. It gives immediate clues to what your site is about, it helps people find the information they’re looking for, and it anticipates how people want to interact with that information.

This article is for those who are new to ARIA. You need an understanding of HTML and the potential difficulties that people with disabilities can face using the Web. It is useful to be familiar with some Rich Internet Applications from a user’s perspective

Using a website should be easy. It should be intuitive. We should know what button or link to click to get to where we need to be.

Left-handed and right-handed people view the world differently, scientists have shown.

The magic of usability tests is that you get to see what people actually do with a system (rather than what they say they do). This gives you great insights into how people behave and how to improve your design.

Sometimes conditions exist that can send tests awry.

Right now, usability and user experience are all the rage, in the same way that Web 2.0 was several years back. I (used to) teach a series on User Centered Design where the focus is on the progression of design and development to create engaging and communicative web sites.